STANDARD TERMS AND CONDITIONS OF SALE

1. Introduction

Welcome to The Crafters Corner. By accessing and using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our site.

2. Products & Availability

All products listed on our website are subject to availability. We reserve the right to discontinue or change products at any time without prior notice.

3. Product Descriptions & Images

We aim to ensure that all product descriptions, images, and details are as accurate as possible. However:

  • All images are for illustrative purposes only.
  • Actual products may vary slightly in colour, shade, size, or design.
  • For example, items such as knitting needles, crochet hooks, or accessories may have different coloured handles or finishes than those shown.

These variations do not affect the quality or function of the product.

4. Pricing

All prices are listed in local currency and are subject to change without notice. While we strive for accuracy, errors may occur. We reserve the right to correct any pricing errors and cancel orders if necessary.

5. Orders & Payment

By placing an order, you agree that:

  • All information provided is accurate and complete.
  • Payment must be made in full before an order is processed.
  • We reserve the right to refuse or cancel any order at our discretion.

6. Shipping & Delivery

Delivery times are estimates and may vary depending on location and external factors. The Crafters Corner is not liable for delays caused by third-party courier services.

7.  No Return / No Refund Policy

All purchases from The Crafters Corner are final. By purchasing, you agree to this policy.

All Sales Are Final

We do not offer:

  • Refunds (cash, card, mobile money, etc.)
  • Store credit
  • Exchanges for different items, sizes, colours, or styles

This applies to all products, including change of mind.

Exception – Defective Items

If an item is defective, damaged, or incorrect, you may qualify for a replacement only:

  • Must be reported within 3 days of purchase
  • Item must be returned with receipt and original packaging
  • Product will be inspected and approved before replacement

Proof of Purchase

A valid receipt is required for any claim.

Policy Notice

This policy is displayed in-store and available on request.

Governing Law

This policy complies with the laws of Zambia and does not limit your legal rights.

8. Use of Website

You agree not to misuse this website or engage in any activity that may harm the website or its users.

9. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of The Crafters Corner and may not be used or reproduced without permission.

10. Limitation of Liability

The Crafters Corner shall not be held liable for any direct or indirect damages resulting from the use of this website or products purchased.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us through our website or visit us in-store.